Answer to Question 1
Answer: Planning business messages involves four tasks: (1) analyzing the situation by defining your purpose and developing a profile of your audience; (2) gathering information that will meet your audience's needs; (3) selecting the right medium to deliver your message; and (4) organizing the information by defining your main idea, limiting your scope, selecting a direct or an indirect approach, and outlining your content.
Answer to Question 2
Answer: A
Explanation: A) All business messages fit into one of three categories: they aim to inform, persuade, or to collaborate with the audience. Negotiation is not a major category of business communication so it might fit under the heading of any of the other three major categories.
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