Which of the following is not an important consideration related ...

[jayhills49]

Which of the following is not an important consideration related to etiquette in the workplace?
 
  A) the clothing you wear to work
  B) your grooming habits
  C) your telephone skills
  D) your height and weight
  E) your behavior

Question 2

When receiving business-related phone calls,
 
  A) you should use frequent verbal responses (such as, I see) to show that you are listening.
  B) it is impolite to say things such as, I understand while the other person is speaking.
  C) it is perfectly acceptable to put the caller on hold without explanation.
  D) your primary goal should be to get off the phone (and back to work) as quickly as possible.
  E) it is perfectly acceptable to take the call during a meeting.

[vkodali]

Answer to Question 1

Answer: D
Explanation: D) Personal appearance is a key part of business etiquette, but only the component of personal appearance that is under your immediate control. Therefore, grooming and wardrobe matter in business etiquette, because they are under your immediate control. Your height and weight, on the other hand, are not under your immediate control, so they are not considered a part of business etiquette.

Answer to Question 2

Answer: A
Explanation: A) To inform the speaker that you are following what is being said, short responses such as I see or brief clarifying questions are not only acceptable in business phone calls, but also highly recommended.