Active listening involves A) thinking of what you will say ...

[big1devin]

Active listening involves
 
  A) thinking of what you will say next, while others are speaking.
  B) playing devil's advocate and thinking of ways to disagree, even before the other person has finished speaking.
  C) making a conscious effort to truly hear and understand what the other party is saying.
  D) allowing your mind to multitask while others are speaking.
  E) working to overhear coworkers' conversations, even if they are unaware that you are listening.

Question 2

To overcome barriers to effective listening, the listener should
 
  A) use selective listening.
  B) rely on prejudgment.
  C) limit the use of categorization.
  D) interrupt often to ask questions.
  E) use visualization techniques.

[joneynes]

Answer to Question 1

Answer: C
Explanation: C) Active listening occurs when a person makes a conscious effort to turn off their own filters and biases to truly hear and understand what the other party is saying. They ask questions to verify key points and encourage the speaker through positive body language.

Answer to Question 2

Answer: E
Explanation: E) One can overcome barriers to effective listening by improving long term memory of content. Improve your long-term memory by using association, categorization, visualization, and mnemonics.

[big1devin]

Excellent

[alvinum]

Gracias!