In contrast to Deming's philosophy, which required a major cultural change in the organization, Juran's programs were designed to improve quality by _____.
a. working within the current organizational system
b. reducing the number of levels in the organizational structure
c. changing customer perception and expectations
d. identifying and replacing the most counterproductive employees
Question 2
In situations where you need to compare forecasting methods for different time periods, the most appropriate accuracy measure is
a. MSE
b. MAPE
c. MAE
d. ME
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