The goals or outcomes that are typically written into a SPOC are ones that
a. are fairly common to clients having the same problems or concerns
b. are nominated or suggested by the NASW
c. are unique to each client using the SPOC
d. are nominated or suggested by the agency's board members
Question 2
The guidelines for initiating a program evaluation in a human services agency indicate that the first step should be to explore support for conducting the evaluation with
a. the staff of the agency who may need to modify their services
b. the clients who might be impacted by a change in services
c. a consultant who could help design a valid evaluation process
d. the decision makers who would use the data to inform choices if change is needed
