Asking patients if they are allergic to penicillin is an example ...

[beccaep]

Asking patients if they are allergic to penicillin is an example of:
 
  A) an open-ended question.
  B) reflecting.
  C) documenting.
  D) a close-ended question.

Question 2

What should the medical assistant do if he or she encounters a difficult patient in the reception area?
 
  What will be an ideal response?

[aruss1303]

Answer to Question 1

D

Answer to Question 2

The patient should be removed from the reception area and seated out of hearing range of the other patients.

[beccaep]

Thanks for the timely response, appreciate it

[recede]

Excellent