What are considered potentially life-threatening emergency phone calls?
A) Complaints of headaches
B) Complaints of nausea and vomiting
C) Low-grade fever in a 9-month-old infant
D) Complaints of chest pain
Question 2
Which of the following calls must appear in the patient's chart?
A) A call to cancel an appointment
B) A call to confirm appointment time
C) A call to reschedule an appointment
D) A call to complain about a recent bill
