Author Question: Online directories, telephone books, and Rolodex units are all telephone directory systems used in ... (Read 74 times)

Garrulous · **on:** Jun 25, 2018

Online directories, telephone books, and Rolodex units are all telephone directory systems used in the medical office.

Indicate whether the statement is true or false

Question 2

Think about the reasons why patients may be uneasy revealing information such as their Social Security number or date of birth. Once you have some reasons in mind, what might you say to a patient who is having just that concern?

What will be an ideal response?

AaaA · **Reply #1 on:** Jun 25, 2018

Answer to Question 1

True

Answer to Question 2

Some patients are nervous about giving out their Social Security number or birthdate because the patient may feel they are at risk for identity theft. To place that patient at ease, the medical office manager can let the patient know that their information is protected, and describe the various ways the protection works (computer passwords, etc.)