How might some of the nonverbal messages previously described ...

[newyorker26]

How might some of the nonverbal messages previously described harm the communication between an office manager and a patient? What techniques could an office manager use to avoid the likelihood of this type of miscommunication?
 
  What will be an ideal response?

Question 2

List a few terms that you could choose from for briefly but concisely and effectively selling yourself in your cover letter.
 
  Be sure that these are supported by your actual accomplishments, and relate them to how they will likely assist the employer in achieving company goals.

[missalyssa26]

Answer to Question 1

Nonverbal messages can tell the receiver that the manager is not being honest or is insincere. The manager must be attentive to the way nonverbal messages may be interpreted and be careful to not appear dishonest or insincere.

Answer to Question 2

Again, this will vary by student. The main goal is for students to be able to give an employer a good reason to hire them. Students must think of this aspect of their cover letter as an advertisement of his or her qualifications and strengths. While it should not be too detailed, it should make the reader want to find out more about the student as a job applicant.

[newyorker26]

Thanks for the timely response, appreciate it

[lkanara2]

Excellent