You have been asked to phone a patient with a critical lab result and instruct her to make changes to her medication regimen. The patient's spouse tells you that the patient is out of town on business and cannot receive calls but will be calling home that evening and he would be happy to pass along the results. What should be your first action in attempting to handle this call?
A) Give the information to the spouse.
B) Check the patient's chart to determine if the patient's husband is listed as being able to receive health information.
C) Ask the spouse to have the patient call the office.
D) Consult the provider for further instructions.
Question 2
A check will be instantly returned by the bank if:
A) it was written more than 30 days ago
B) a mistake is corrected with a single line and is initialed
C) the signature is missing
D) the written amount is the same as the numeric amount
Make your mitochondria proud!
All messages must be documented and placed in the patient's chart.
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