Your provider has a scheduling template that has three time slots held for same day or urgent visits, two in the morning, and one in the afternoon. When booking a same-day or urgent visit, you should:
A) book same-day appointments for patients requiring more immediate attention
B) fill your morning appointments first
C) fill your afternoon appointment first
D) both a and b
Question 2
Before you transfer a patient's call to another department or office:
A) Give the caller the phone number, extension, and name of person to whom you are transferring to.
B) Signal (or page) the person in the department you are transferring to and when the person answers, explain who is waiting to speak to him or her and give a brief summary of the issue.
C) Pull the chart for the provider if the patient is calling for information, and have the pertinent data readily available (e.g., labs, test result, consult, chart notes).
D) All of the above
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