Phone menus are designed to: A) increase efficiency B) route all ...

[K@]

Phone menus are designed to:
 A) increase efficiency
  B) route all calls to a central operator
  C) disconnect the caller if none of the menu options apply to the call
  D) keep the caller on hold

Question 2

If a caller makes threats, you should:
 A) hang up immediately
  B) hand the phone over to your supervisor
  C) document the information about the caller and the threat and end the call
  D) try to calm the caller or wait until he or she hangs up

[briezy]

Answer to Question 1

A

Answer to Question 2

C

[K@]

TYSM

[covalentbond]

Excellent