If you are speaking to a patient face-to-face at the office and the phone rings, you should:
A) let it go unanswered
B) say, excuse me for a moment, please, and answer the call
C) answer the call while you continue talking with the patient in the office
D) pick up the phone and say, please hold, then go back to your conversation
Question 2
When a patient calls with a medical question, you should:
A) treat the question lightly if you feel the patient's concern is unfounded
B) guess at the answer if you are not sure
C) ask the patient to call back at a later time when the doctor is not busy
D) document the patient's information and relay it to the doctor for review
Annual Rings
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Helping maintain accurate patient records is a critical part of the medical assistant's work.
Medical Office To Do List
Grief Responses and Patient Verbalization
Bell’s palsy, showing typical drooping of one side of the face.