Author Question: Communicating with culturally diverse, pediatric, geriatric, and difficult or uncooperative patients ... (Read 112 times)

lindiwe · **on:** Jun 25, 2018

Communicating with culturally diverse, pediatric, geriatric, and difficult or uncooperative patients involves the use of resources and:
A) reflective communication
B) adaptations based on individual needs
C) patient advocacy
D) using a step-by-step approach to verbalizing needs

Question 2

Which of the following is key to coaching a patient regarding compliance with a treatment plan?
A) Provide a written copy of the instructions and review them one by one verbally with the patient, using language the patient can understand.
B) Ask the patient to repeat the instructions (act as a verbal mirror) and restate what is said for clarification by all parties.
C) Applying active listening skills and use body language and other nonverbal skills in communicating with patients, family, and staff.
D) All of the above