Before the patient arrives, the receptionist should
A) be prepared for his or her arrival and able to greet the patient by name.
B) be prepared to allow patient privacy instead of greeting him or her.
C) take no extra measures to use a customized greeting so that all patients are treated equally.
D) read all of the entries in the patient's chart to become familiar with his case.
Question 2
When addressing an envelope for optical character recognition,
A) it should be typed in lower case letters and double-spaced.
B) the ZIP code should precede the two-letter state abbreviation.
C) punctuation marks should not be used.
D) place the address as close as possible to the bottom edge of the envelope.
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