Author Question: A standard format for a cover letter includes the salutation directing it to whom it may concern. a. ... (Read 23 times)

sabina · **on:** Jun 25, 2018

A standard format for a cover letter includes the salutation directing it to whom it may concern.
a. True
b. False
Indicate whether the statement is true or false

Question 2

It is a well-known fact that the majority of patients who leave one dental office for another do so because of the poor attitude of one employee.
a. True
b. False
Indicate whether the statement is true or false

amandanbreshears · **Reply #1 on:** Jun 25, 2018

Answer to Question 1

True
RATIONALE: This is an appropriate way to address a letter if you do not specifically know the person you are directing the letter to.

Answer to Question 2

True
RATIONALE: It is the entire dental office staff's responsibility to put patients at their ease and to instill confidence and trust. One bad apple can spoil the whole lot.