Which of the following actions for appointment scheduling is a courtesy for the patient?
a. Make appointment when it is most convenient for the patient.
b. Confirm the patient clearly understands the date and time of appointment.
c. Use reminder cards.
d. All of the above.
Question 2
Which of the following is the most appropriate action when a pharmaceutical representative walks in asking for an appointment?
a. Schedule an appointment for the same day.
b. Explain office policy and schedule an appointment for the next available space.
c. Interrupt the provider and ask permission to work the person into the schedule.
d. Tell the person you will call when there is an available space.
Nurse-patient interaction; nonverbal communication
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