Author Question: Which of the following is an appropriate action when scheduling a patient in the office and the ... (Read 28 times)

karlynnae · **on:** Jun 25, 2018

Which of the following is an appropriate action when scheduling a patient in the office and the phone rings?
a. Ignore the call until the appointment is completed with the patient.
b. Leave the patient, turn your back, walk away for privacy, and answer the call.
c. Let the answering service answer the call and follow up when finished with the current patient.
d. Excuse yourself first and then ask the caller to hold for a moment.

Question 2

Under the PSDA, each entity is required to maintain ___________________ _ policies and procedures concerning advance directives and provide information to patients at the time of admission or enrollment.
a. verbal and written
b. written
c. verbal or written
d. verbal