What action can jeopardize the confidence patients have in ...

[jon_i]

What action can jeopardize the confidence patients have in physician's services?
 
  A. Acting embarrassed to talk about fees or money owed to the office
  B. Talking poorly about the physician
  C. Requiring patients to make their copay at the time of service
  D. Appearing busy on the telephone

Question 2

Explain the checkbook reconciliation process.
 
  What will be an ideal response?

[momolu]

Answer to Question 1

A.Acting embarrassed to talk about fees or money owed to the office

Answer to Question 2

Once the office's bank statement arrives from the bank, the medical office manager must check off in the office's checkbook register the checks and deposits listed as processed on the statement. Next, the manager should add the end-of-month balance on the statement to any outstanding deposits in the office's checkbook register. From that number, any outstanding checks or automatic payments should be deducted. The resulting number should match the amount in the office's checkbook register.