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Author Question: What should be confirmed before placing a call on hold? A. That the call is not an emergency B. ... (Read 75 times)

jlmhmf

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  • Posts: 552
on: Jun 25, 2018
What should be confirmed before placing a call on hold?
 
  A. That the call is not an emergency
  B. That the caller has time to hold
  C. That the caller has called the correct office
  D. That you can actually help the caller with hisquestion or reason for calling

Question 2

The externship experience should provide the medical assistant with ample experience in ________ skills.
 
  a. administrative
  b. clinical
  c. administrative and clinical
  d. none of the above


srodz

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  • Posts: 333
Reply #1 on: Jun 25, 2018
Answer to Question 1

A.That the call is not an emergency

Answer to Question 2

c


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