________ If the receptionist is on the telephone when a patient ...

[shofmannx20]

________ If the receptionist is on the telephone when a patient enters, then looking up and smiling is a good way to acknowledge the patient's presence.
 
  Indicate whether the statement is true or false

Question 2

What is one way of verifying the correct patient if two patients have the same first and last names?
 
  What will be an ideal response?

[kingdude89]

Answer to Question 1

True

Answer to Question 2

Patient birthdate is one way to differentiate the files.

[shofmannx20]

Thanks for the timely response, appreciate it

[Jossy]

YES! Correct, THANKS for helping me on my review