Answer to Question 1
A
Before obtaining a laboratory specimen, use at least two identifiers such as checking the identification number on the admission armband and asking the patient's name. Patients who are confused or who have a language barrier may smile and not understand the question. The patient could also have the wrong armband on; checking it twice would not change that.
Answer to Question 2
C
Moisture may form on the outside of the bag if room temperature is warm. This does not indicate a leak. Fill the bag two-thirds full with small ice chips. The bag is easier to mold over a body part when it is not full. Excess air in the bag interferes with cold conduction.