Answer to Question 1
Answer: D
National Patient Safety Goals are focused on solutions to safety issues and prevention of further injuries. Instead of focusing on the individual who made the error, the goals focus on finding ways to prevent that error from happening again. The staff members should not need to be reminded about safety, as safety should be the culture of health care. Healthcare agencies want the public to know about their safety promotions, but that is not the goal of the program.
Answer to Question 2
Answer: D
Most hospitals and agencies have computer-generated discharge instructions that the nurse can print to give the client to refer to when at home. This not only prevents calls, but gives the client confidence. Repeating the instructions does not help the client at home. Relatives can forget as easily as the client. It is not the physician's place to reinforce teaching.