During an interview, a parent of a hospitalized child is sitting ...

[jwb375]

During an interview, a parent of a hospitalized child is sitting in an open position. As the interviewer begins to discuss his son's treatment, however, he suddenly crosses his arms against his chest and crosses his legs.
 
  This changed posture would suggest that the parent is:
  a.
  Simply changing positions.
  b.
  More comfortable in this position.
  c.
  Tired and needs a break from the interview.
  d.
  Uncomfortable talking about his son's treatment.

Question 2

When observing a patient's verbal and nonverbal communication, the nurse notices a discrepancy. Which statement is true regarding this situation? The nurse should:
 
  a. Ask someone who knows the patient well to help interpret this discrepancy.
  b. Focus on the patient's verbal message, and try to ignore the nonverbal behaviors.
  c. Try to integrate the verbal and nonverbal messages and then interpret them as an average.
  d. Focus on the patient's nonverbal behaviors, because these are often more reflective of a patient's true feelings.

[mjbamaung]

Answer to Question 1

ANS: D
The person's position is noted. An open position with the extension of large muscle groups shows relaxation, physical comfort, and a willingness to share information. A closed position with the arms and legs crossed tends to look defensive and anxious. Any change in posture should be noted. If a person in a relaxed position suddenly tenses, then this change in posture suggests possible discomfort with the new topic.

Answer to Question 2

ANS: D
When nonverbal and verbal messages are congruent, the verbal message is reinforced. When they are incongruent, the nonverbal message tends to be the true one because it is under less conscious control. Thus studying the nonverbal messages of the patients and examiners and understanding their meanings are important. The other statements are not true.