The parents of a 4-month-old child learn that there will be long-term consequences due to the head injury sustained in a motor vehicle accident, including intellectual disability and cerebral palsy. The parents express anger at the diagnosis and project that anger on the nursing staff. Which responses by the nursing staff are appropriate? Select all that apply.
1. Referring the family to the hospital administrator
2. Recognizing that the parents' anger is a normal response to the news
3. Continuing to provide physical and emotional care to the child and family
4. Offering hospital resources to the parents in addition to continued nursing support
5. Explaining to the family that you are sorry about their child's injury but suggest they transfer the child to another hospital for their own comfort
Question 2
The nurse learns that a newborn is diagnosed with phenylketonuria (PKU). Which is the most appropriate way to inform the newborn's parents about this diagnosis?
1. Calling the parents to provide the diagnosis over the phone
2. Mailing a certified letter explaining the diagnosis and requesting the parents make a pediatric office appointment
3. Planning a group meeting for all parents whose children received the diagnosis in the last two months
4. Scheduling an appointment for the parents to see the healthcare provider in person to discuss the diagnosis
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