African Americans represent 20 percent of the U.S. population.
Indicate whether the statement is true or false
Question 2
Alan, a salesperson for Upgrade Computing Company, is very good at acquiring new customers. However, he has a hard time selling to his previous customers because they usually feel as though they have been neglected by Alan in the past. Alan should:
a. do a better job of following-up with his customers and ensuring their satisfaction.
b. recognize that some customers will never be happy.
c. simply focus on acquiring new customers.
d. let someone else in the company call on his previous customers.
e. both recognize that some customers will never be happy and simply focus on acquiring new customers are correct.
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