Which of the following data collection methods is best for ...

[EAugust]

Which of the following data collection methods is best for including pictures and/or graphics with the survey, while
  minimizing interviewer bias in the way questions are asked?
 a. Telephone interviewing
  b. Direct mail questionnaires
  c. Computer-aided interviewing
  d. Online surveys
  e. Mall intercepts

Question 2

A consumer may have a bad experience with a product or service and decide not to purchase it again. In operant conditioning terms, this is known as
 a. negative evaluation.
  b. punishment.
  c. a negative affective reaction.
  d. non-repurchase.
  e. a null response.

[Jossy]

Answer to Question 1

d

Answer to Question 2

B

[EAugust]

Gracias!

[yeungji]

Wow, this really help