Seeing a Mini Cooper car with a spoiler and racing stripes might ...

[bcretired]

Seeing a Mini Cooper car with a spoiler and racing stripes might prompt elaboration because we are more motivated to process information that
 a. we have distaste for.
  b. we have trouble categorizing.
  c. includes a brand name.
  d. includes too much visual stimuli.
  e. has too many different segments.

Question 2

Service quality is a short-term, transaction specific measure.
 
 Indicate whether the statement is true or false

[Sammyo]

Answer to Question 1

B

Answer to Question 2

false

[bcretired]

Excellent

[Mochi]

Gracias!