All of the following might be variations in knowledge content and ...

[Brittanyd9008]

All of the following might be variations in knowledge content and structure across cultures except that
 a. differences may exist in the nature and strength of associations linked to a concept.
  b. category prototypes and members may vary across cultures.
  c. cultural groups may vary considerably in what they regard as relevant category members.
  d. different cultures may have different goal-derived categories.
  e. response rates may vary across cultures.

Question 2

When forming customer expectations, the firm's brochure acts as an implicit service promise.
 
 Indicate whether the statement is true or false

[Sierray]

Answer to Question 1

E

Answer to Question 2

false

[Brittanyd9008]

Thanks for the timely response, appreciate it

[ebonylittles]

Great answer, keep it coming