The ________ is embraced by various service firms which can be ...

[sabina]

The ________ is embraced by various service firms which can be described by four stages.
 a. journeyman
 b. benchmark
 c. operational competitiveness
 d. perfect-world model

Question 2

A discovery-oriented decision problem is best defined as a:
 a. Decision problem that typically seeks to answer what or why questions.
  b. Restatement of the decision problem in research terms.
  c. Decision problem that typically seeks to answer how questions.
  d. Written statement that describes the marketing problem.
  e. All of the above.

[aloop]

Answer to Question 1

c

Answer to Question 2

a

[sabina]

Excellent

[helenmarkerine]

Thanks for the timely response, appreciate it