Author Question: Jennifer is a salesperson for a business insurance company. Despite putting herself at risk of ... (Read 82 times)

SO00 · **on:** Jun 28, 2018

Jennifer is a salesperson for a business insurance company. Despite putting herself at risk of losing customers, she informs her customers about new company policies that may adversely affect their businesses. In this scenario, Jennifer exhibits _____ behavior.
A) profit-oriented
B) amateur
C) egocentric
D) customer-oriented
E) introverted

Question 2

Susan is hired as salesperson in a jewelry store. Being new to this industry, she does not possess a great deal of knowledge about the products offered by her store. She is often asked questions by customers to which she does not know the answer. However, she always responds to them by saying, I will check with my store manager and get back to you. By being up-front with her customers, Susan exhibits:
A) product knowledge.
B) competitor knowledge.
C) predictability.
D) candor.
E) expertise.