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Author Question: The unique service characteristic that reflects the interconnection between the service firm and its ... (Read 56 times)

Charlie

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on: Jun 28, 2018
The unique service characteristic that reflects the interconnection between the service firm and its customer is called:
 A) intangibility.
  B) inseparability.
  C) homogeneity.
  D) perishability.
  E) heterogeneity.

Question 2

_________ refers to the process whereby new products, services, and ideas are distributed to the members of society.
 Fill in the blank(s) with correct word


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daiying98

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Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

Diffusion of innovation


Charlie

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Reply 2 on: Jun 28, 2018
Excellent

parker125

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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