The sales process begins with: A) training the sales force. B) ...

[colton]

The sales process begins with:
 A) training the sales force.
  B) locating qualified prospective customers.
  C) planning the sales presentation.
  D) planning the sales dialogue.
  E) making an appointment to see the customer.

Question 2

Describe the consequences of ethical misconduct.

[dmurph1496]

Answer to Question 1

B

Answer to Question 2

Employees forced to deal with ethical issues on a continuous basis frequently suffer from:
 job-related tension.
 frustration.
 anxiety.
 ineffective performance (i.e., reduced sales and reduced profits).
 turnover intentions.
 lower job satisfaction.
In addition to the personal effects of ethical misconduct, the organization as a whole suffers. Ethical improprieties have also been linked to:

 customer dissatisfaction (loss of sales).
 unfavorable word-of-mouth publicity for the organization.
 negative public images for the entire industry.

[colton]

TYSM

[kusterl]

Gracias!