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Author Question: A bank looking to the best practices of other banks in the industry for service improvement ideas is ... (Read 251 times)

Wadzanai

  • Hero Member
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  • Posts: 528
on: Jun 28, 2018
A bank looking to the best practices of other banks in the industry for service improvement ideas is an example of:
 A) materialismo snobbery.
  B) service myopia.
  C) dichotomization of services.
  D) service vigilance.
  E) organizational relationships.

Question 2

Which of the following is a user-friendly program that provides salespeople with a convenient option to catalog, search, and access comprehensive information regarding individual accounts?
 A) Human capital management software applications
  B) Customer relationship management software applications
  C) Product lifecycle management software applications
  D) Enterprise resource planning software applications
  E) Advanced planning and optimization software applications


abctaiwan

  • Sr. Member
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  • Posts: 355
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

B


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