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Author Question: _________ are brief moments that occur whenever a customer comes into contact with a salesperson, ... (Read 53 times)

anshika

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on: Jun 28, 2018
_________ are brief moments that occur whenever a customer comes into contact with a salesperson, the training staff, installers, field engineers, or service personnel and has an opportunity to form an impression.
 Fill in the blank(s) with correct word

Question 2

Which of the following is NOT an informal approach to provide keen insights into the values and beliefs of the organization?
 A) conduct culture interviews and surveys
  B) observe what is missing
  C) observe objects and artifacts
  D) observe current culture as an impartial observer
  E) conduct direct question surveys


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vickyvicksss

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Reply #1 on: Jun 28, 2018
Answer to Question 1

Moments of truth

Answer to Question 2

E


anshika

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Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

kthug

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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