Author Question: Which of the following questions must a salesperson ask when developing a service strategy? A) How ... (Read 109 times)

future617RT · **on:** Jun 28, 2018

Which of the following questions must a salesperson ask when developing a service strategy?
A) How do customers rate us in terms of their expectations?
B) What can we sell to the buyer in addition to the products already being bought?
C) Can we reduce product prices in order to gain more customers?
D) How do customers rate our products?
E) How do we compete with our competitor's prices?

Question 2

Service firms often find themselves in a three-cornered fight between:
A) engineering, production, and accounting.
B) marketing, finance, and human resources.
C) operations, accounting, and marketing.
D) human resources, marketing, and operations.
E) production, finance, and accounting.