Author Question: Susan always asks her customers to be candid with her, especially when it comes to their ... (Read 122 times)

jazziefee · **on:** Jun 28, 2018

Susan always asks her customers to be candid with her, especially when it comes to their satisfaction. She wants her customers to be honest about how they feel regarding each of the services they avail from her company. In this scenario, Susan:
A) is encouraging critical encounters.
B) is focusing only on getting an order.
C) is hoping the customers will not complain.
D) is discouraging negative feedback.
E) is hoping to get a commitment.

Question 2

Businesses commonly lose ____ percent of their customers each year.
A) 5 to 10
B) 15 to 20
C) 25 to 30
D) 35 to 40
E) 45 to 50