Author Question: Experts in the area of guarantees believe that guarantees are most effective for professional ... (Read 147 times)

Ebrown

  • Hero Member
  • *****
  • Posts: 567
Experts in the area of guarantees believe that guarantees are most effective for professional service providers under which of the following conditions?
 A) Prices are high.
  B) The costs of a negative outcome are high.
  C) Buyer resistance is high.
  D) Brand recognition is difficult to achieve.
  E) All of these conditions apply.

Question 2

Which of the following statements is FALSE regarding the use of the 80/20 rule in managing customer relationships?
 A) Advances in technology and data collection techniques allow firms to profile customers in real time.
  B) Twenty percent of customers provide 80 percent of business profits.
  C) Some customers are too expensive to keep given the low level of profits that they generate.
  D) The 20 percent of customers in the bottom tier should be fired so the firm can focus on its top customers.
  E) The firm's top customers are the most obvious candidates for retention strategies.



asdfasdf

  • Sr. Member
  • ****
  • Posts: 339
Answer to Question 1

E

Answer to Question 2

D



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Did you know?

Prostaglandins were first isolated from human semen in Sweden in the 1930s. They were so named because the researcher thought that they came from the prostate gland. In fact, prostaglandins exist and are synthesized in almost every cell of the body.

Did you know?

Adults are resistant to the bacterium that causes Botulism. These bacteria thrive in honey – therefore, honey should never be given to infants since their immune systems are not yet resistant.

Did you know?

The first war in which wide-scale use of anesthetics occurred was the Civil War, and 80% of all wounds were in the extremities.

Did you know?

Fungal nail infections account for up to 30% of all skin infections. They affect 5% of the general population—mostly people over the age of 70.

For a complete list of videos, visit our video library