Author Question: Scott is a salesperson for an automobile manufacturing company. He usually makes an effort to have ... (Read 58 times)

go.lag · **on:** Jun 28, 2018

Scott is a salesperson for an automobile manufacturing company. He usually makes an effort to have effective encounters with customers in order to have effective communication between them. He wants his customers to be highly involved in the decision-making process. In this scenario, which of the four sequential components of effective follow-up is Scott utilizing?
A) Interact
B) Connect
C) Understand
D) Relate
E) Encourage

Question 2

A specific result guarantee may appear weak compared to the _____ guarantee.
A) conditional
B) implicit
C) explicit
D) unconditional
E) unsolicited