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Author Question: Excellent companies will have the customer's best interest at heart is a typical statement within ... (Read 138 times)

RYAN BANYAN

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  • Posts: 563
on: Jun 28, 2018
Excellent companies will have the customer's best interest at heart is a typical statement within the ____ dimension of the SERVQUAL scale.
 A) tangibles
  B) empathy
  C) responsiveness
  D) assurance
  E) reliability

Question 2

To ensure that ethics and social responsibility are thoroughly incorporated into the firm's strategic planning process, the firm's __________ should never be silent about ethical requirements and social responsibility.
 A) marketing plan
  B) sustainability program
  C) leadership team
  D) promotion activities
  E) training materials


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jjorrostieta

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Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

A


RYAN BANYAN

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  • Posts: 563
Reply 2 on: Jun 28, 2018
:D TYSM

marict

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Reply 3 on: Yesterday
Gracias!

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