____ refers to the service firm's commitment to providing its ...

[JMatthes]

____ refers to the service firm's commitment to providing its services in a timely manner.
 A) Tangibles
  B) Empathy
  C) Responsiveness
  D) Assurance
  E) Reliability

Question 2

Essentially, having a climate of ethics and social responsibility is all about creating trust among a firm's stakeholders. To gain trust, the firm and its employees must continuously uphold:
 A) their commitment to strategic philanthropy.
  B) their standards of integrity.
  C) the firm's right and responsibility to be profitable.
  D) their standards of fair competition in the marketplace.
  E) their legal responsibilities.

[pallen55]

Answer to Question 1

C

Answer to Question 2

B

[JMatthes]

Gracias!

[mjenn52]

Thanks for the timely response, appreciate it