Most firms that experience ethical or legal problems actually have a code of conduct or an ethical compliance program in place. Why is it that these firms can still have ethical problems despite having a code of ethics or compliance program?
A) Their codes typically don't cover high risk issues.
B) Their codes are typically written by consultants outside the firm.
C) Their codes are typically not integrated into daily decision making.
D) Their codes are written with no input from employees or customers.
E) Their codes are mandated by regulation rather than originating from within the firm.
Question 2
After a buyer expresses a price objection, it is inappropriate for the salesperson to ask the buyer probing questions.
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