Which of the following is NOT one the five dimensions that is ...

[a0266361136]

Which of the following is NOT one the five dimensions that is measured by the SERVQUAL scale?
 A) tangibles
  B) employee satisfaction
  C) responsiveness
  D) assurance
  E) empathy

Question 2

With respect to regulating marketing ethics, a key advantage of self-regulatory programs like the Better Business Bureau is the fact that they are:
 A) less costly and more practical to implement.
  B) typically stricter than government regulations.
  C) easier to enforce.
  D) tied to state and local regulatory agencies.
  E) All of the above.

[DHRUVSHAH]

Answer to Question 1

B

Answer to Question 2

A

[a0266361136]

Gracias!

[ecabral0]

Excellent