Situational factors such as bad weather, catastrophe, and random ...

[lilldybug07]

Situational factors such as bad weather, catastrophe, and random events of over-demand influence:
 A) desired service.
  B) perceived service roles.
  C) ideal service.
  D) adequate service expectations.
  E) derived expectations.

Question 2

With respect to product descriptors, the product's __________ communicate(s) how the product behaves, hopefully in a fashion that is distinctive and appealing to customers.
 A) features
  B) benefits
  C) image
  D) position
  E) advantages

[makaylafy]

Answer to Question 1

D

Answer to Question 2

E