Which of the following is NOT a broad category in the service HR wheel?
A) concept strategy
B) control, reward, and evaluation strategy
C) retention strategy
D) recruitment strategy
E) training/development strategy
Question 2
Because the company was angered by the actions of its resellers, Acme Manufacturing decided to slow down deliveries and postpone product availability to these resellers. What type of power is Acme wielding in the channel?
A) legitimate power
B) coercive power
C) referent power
D) reward power
E) logistical power
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