The empowerment approach in which service employees are trained ...

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The empowerment approach in which service employees are trained to manage themselves is called:
 A) job involvement.
  B) suggestion involvement.
  C) high involvement.
  D) production-line approach.
  E) contingency involvement.

Question 2

Retailers use __________ extensively. This occurs when the retailer compares sale prices to regular prices, such as when Best Buy promotes a DVD player as Regularly 99, Now 49.
 A) reference pricing
  B) EDLP
  C) odd pricing
  D) value-based pricing
  E) sale pricing

[LegendaryAnswers]

Answer to Question 1

C

Answer to Question 2

A

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TYSM

[alvinum]

Gracias!