Author Question: Which of the following types of interpersonal training provides stereotypes with which a service ... (Read 42 times)

Chloeellawright · **on:** Jun 28, 2018

Which of the following types of interpersonal training provides stereotypes with which a service provider can categorize customers?
A) sensitivity training
B) role-playing
C) behavioral modeling
D) red-taping
E) flexibility training

Question 2

The Ritz-Carlton Hotel is widely known for its exceptional quality and impeccable customer service. Not surprisingly, the Ritz-Carlton sets prices at the top end of all competing hotels. Which pricing strategy is the Fairmont using?
A) exclusive pricing
B) image pricing
C) psychological pricing
D) prestige pricing
E) service-based pricing