A Disney tram driver that is asked to break up a fight between a feuding couple is experiencing which of the following types of conflict?
A) person/role conflict
B) channel conflict
C) organization/client conflict
D) inter-client conflict
E) horizontal conflict
Question 2
__________ is defined as a customer's subjective evaluation of benefits relative to costs to determine the worth of a firm's product offering relative to other product offerings.
A) Quality
B) Value
C) Price
D) Breakeven cost
E) Opportunity cost
