Communication cues on which consumers base initial impressions ...

[aabwk4]

Communication cues on which consumers base initial impressions include all of the following except:
 A) the welcome letter.
  B) the company website.
  C) advertisements.
  D) signage.
  E) the firm's reception area.

Question 2

Comprehensiveness in the goal-setting process means that each functional area should be able to develop its own goals that relate to the organization's needs.
 
 Indicate whether the statement is true or false

[mk6555]

Answer to Question 1

A

Answer to Question 2

True