Author Question: According to Thompson's perfect-world model, perfect efficiency occurs when: A) employees understand ... (Read 191 times)

danielfitts88 · **on:** Jun 28, 2018

According to Thompson's perfect-world model, perfect efficiency occurs when:
A) employees understand their jobs.
B) role congruence occurs between customers and employees.
C) inputs, outputs, and quality happen at a constant rate and remain known and certain.
D) customer needs are being met.
E) when the operation concentrates on performing one particular task in one particular part of the plant.

Question 2

In today's business environment, firms that truly focus on customers instill a corporate culture that places customers and other stakeholders at the top of the organizational hierarchy. When this occurs, the firm shifts its focus from transactions to __________, and from __________ to collaboration.
A) market share; competition
B) information; rivalry
C) relationships; competition
D) value; cooperation
E) long-range planning; contracts